Terms of service

Last updated: 8 September 2026

Welcome to The Lunavia Aesthetics. These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, services, and related content.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. About Our Store

The Lunavia Aesthetics operates this online store and provides skincare, beauty, personal-care and related products through our website.

Throughout the website, the terms “we,” “us,” “our,” and “The Lunavia Aesthetics” refer to the business operating this store.

2. Eligibility

By using our website, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable law.
  • The information you provide to us is accurate and complete.
  • You will use our website only for lawful purposes.
  • You will not use our website to engage in fraudulent, abusive or unauthorized activities.

If you are purchasing on behalf of another person or business, you confirm that you have the authority to do so.

3. Products & Product Information

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, prices and other information displayed on our website are accurate.

However:

  • Product colours may appear slightly different depending on your device or screen.
  • Packaging may change from time to time due to manufacturer or regulatory updates.
  • Product appearance may vary slightly between batches.
  • We reserve the right to correct errors, inaccuracies or omissions at any time.

The packaging shown in product photographs may not always exactly match the packaging you receive if the product has undergone an authorized packaging update.

4. Skincare & Cosmetic Disclaimer

Our products are intended for cosmetic and personal-care purposes unless specifically stated otherwise.

Information provided on our website, including product descriptions, ingredients, educational content, blogs, social media content and recommendations, is for general informational purposes only.

Our products are not intended to diagnose, treat, cure or prevent any disease or medical condition.

Individual results may vary depending on factors including skin type, lifestyle, routine, environmental conditions and individual response to ingredients.

Please read the product label, ingredients and directions before use.

If you have known allergies, highly sensitive skin, an existing skin condition, are pregnant or breastfeeding, or have concerns about using a particular ingredient, consult an appropriate healthcare professional before use.

We recommend performing a patch test where appropriate.

Discontinue use if significant irritation or an adverse reaction occurs and seek appropriate professional advice if necessary.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation. An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to refuse, cancel or limit an order where reasonably necessary, including in cases involving:

  • Product availability issues.
  • Pricing or listing errors.
  • Suspected fraudulent activity.
  • Incorrect customer information.
  • Unusual or excessive ordering activity.
  • Technical errors.
  • Violation of these Terms.

If we cancel an order after payment has been received, we will process any eligible refund to the original payment method.

6. Pricing

All prices displayed on our website are shown in Indian Rupees (INR) unless otherwise stated.

Prices may change at any time without prior notice.

We reserve the right to correct pricing errors. If a product has been purchased at an incorrectly displayed price due to a technical or human error, we may contact you regarding the order or cancel the order and provide an applicable refund.

Any applicable taxes, shipping charges or other fees will be displayed during the checkout process where applicable.

7. Payments

Payments are processed through available payment methods and payment providers displayed at checkout.

You agree to provide valid and accurate payment and billing information.

We do not knowingly store complete payment-card information on our own systems where payment processing is handled by third-party payment providers.

Your use of a third-party payment method may also be subject to that provider's terms and policies.

8. Shipping & Delivery

Orders are shipped to the address provided during checkout.

You are responsible for ensuring that your shipping address, phone number and other delivery information are accurate.

Estimated delivery times are provided for guidance and may vary because of:

  • Courier delays.
  • Weather.
  • Public holidays.
  • Operational disruptions.
  • Incorrect address information.
  • Remote delivery locations.
  • Events outside our reasonable control.

A shipping delay does not automatically constitute a cancellation or refund entitlement unless required by applicable law.

Please refer to our Shipping Policy for additional information.

9. Returns, Refunds & Exchanges

Returns and refunds are governed by our Refund & Return Policy.

Due to hygiene and product-safety considerations, opened or used skincare and personal-care products may generally not be eligible for return unless the product is defective, damaged, incorrect, or otherwise required to be accepted under applicable law.

Please review our Refund & Return Policy before placing an order.

10. Order Cancellation

You may request cancellation of an order as soon as possible after placing it.

Cancellation may only be possible if the order has not already been processed, packed or shipped.

Once an order has been shipped, cancellation may no longer be possible.

11. Promotions & Discounts

From time to time, we may offer promotional codes, discounts, bundles, gifts or special offers.

Unless specifically stated:

  • Promotions cannot be combined.
  • Promotional offers are subject to availability.
  • Promotional terms may vary.
  • We reserve the right to modify or end a promotion at any time.

Any specific terms attached to a promotion will take precedence over these general promotional provisions.

12. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Brand names
  • Product images
  • Photographs
  • Videos
  • Graphics
  • Designs
  • Text
  • Product descriptions
  • Website layout
  • Icons
  • Original marketing material

is owned by or licensed to The Lunavia Aesthetics and is protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, sell, publish, scrape or commercially exploit our content without prior written permission.

13. User Content

If you submit reviews, photographs, testimonials, comments, feedback or other content to us, you represent that:

  • You have the right to submit the content.
  • The content is truthful and not misleading.
  • The content does not violate another person's rights.
  • The content does not contain unlawful, abusive or defamatory material.

By submitting content to us, you grant us permission to use, reproduce, display and publish that content for legitimate business, marketing and promotional purposes, subject to applicable law and our Privacy Policy.

We reserve the right to remove content that violates these Terms or applicable law.

14. Prohibited Uses

You must not use our website to:

  • Violate any applicable law or regulation.
  • Commit fraud or facilitate fraudulent activity.
  • Attempt unauthorized access to our systems.
  • Introduce malicious software or harmful code.
  • Scrape or copy website content without authorization.
  • Interfere with website security or functionality.
  • Impersonate another person or business.
  • Submit false or misleading information.
  • Abuse promotional offers.
  • Use our products or website for unlawful purposes.

We reserve the right to restrict or terminate access where appropriate.

15. Third-Party Services & Links

Our website may use third-party services such as payment gateways, shipping providers, analytics tools, advertising platforms and other technology providers.

Third-party services may have their own terms and privacy policies.

We are not responsible for the independent policies, practices, content or availability of third-party websites or services.

16. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:

  • Available without interruption.
  • Free from errors.
  • Free from viruses or harmful components.
  • Completely accurate or current.

We may temporarily suspend or modify parts of the website for maintenance, updates, security or other operational reasons.

17. Limitation of Liability

To the maximum extent permitted by applicable law, The Lunavia Aesthetics will not be responsible for indirect, incidental, special or consequential losses arising from your use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless The Lunavia Aesthetics and its representatives from claims, losses, liabilities and expenses arising from:

  • Your violation of these Terms.
  • Your misuse of our website.
  • Your violation of applicable law.
  • Your infringement of another person's rights.
  • Information or content submitted by you.

19. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and process personal information.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, services, website or applicable legal requirements.

The updated version will be posted on this page with a revised “Last updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

21. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India, subject to applicable consumer-protection and other mandatory legal rights.

Any disputes shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the business, subject to applicable law.

22. Contact Us

If you have questions regarding these Terms of Service, please contact us:

The Lunavia Aesthetics
Email: kidsid40@gmail.com
Phone / WhatsApp: 7667230857
Business Address: The Beauty Palace, New Motinagar, New Delhi